Are you searching online for the best hosting service for your website? But you’re having difficulty choosing the best one that’s compatible with WordPress. If this is your situation, then you have come to the right place.

Not too long ago, we were faced with an important decision to make. Our former web hosting provider, who we realized later wasn’t a WordPress hosting provider, was opting out of their hosting duties before our contractual period ended. They told us we had so and so time to find a new host or transfer our site to one of their affiliated companies.

We did our research on their affiliated company and decided to find a new host, one that specialized in hosting WordPress sites. But the problem was there were too many WordPress hosts to choose from. After days of searching online for every possible article we could find on the best WordPress hosts, we narrowed it down to the twelve most popular providers. 

12 popular web hosting providers

SiteGround

Photo by Georgi Velev

We researched information about SiteGround, Bluehost, HostGator, iPage, Fatcow, Justhost, AsmallOrange, InMotion, WebhostingHub, Arvixe, GoDaddy, GreenGeeks, and A2Hosting.

What were we looking for?

We desired a host that has a great customer service department and an efficient team to answer our phone calls and emails within a reasonable time. Also, their services have to be up to date with great uptime, affordable price, and a few other things we will talk about later.

Our findings led us to this truth–each company had its own strengths and weaknesses. So the question became what strengths were more important to us. We concluded that customer service, technical support, uptime, and security ranked high on our priority list. After the weeding out process, we narrowed our list down to five providers. Shortly afterward, we made a clear decision.

SiteGround

Site Ground

Photo by Lubomir Anev

“It’s important to use a high-quality web hosting service because a host can make or mar your website even if you are running a good website.”

We decided to go with SiteGround because “on paper” they seemed like the best WordPress hosting service. And after 2 years of using their services, we are happy we made that decision.

SiteGround has “Premiere Customer Service”

Whenever we call SiteGround dedicated customer service, someone is always there to answer our calls in a reasonable amount of time.

Wait Time + SiteGround

SiteGround

The results on this page are based on tests with real accounts on 12 of the most popular web hosts.

According to the graph, four hosting companies had a long wait time and six had a short wait time. But only “two” (SiteGround being one of them) picked up immediately whenever a customer called. A quick pick up time is very important because it could mean life-or-death (in a digital sense) for those who need immediate solutions for website issues.

Chat + SiteGround

SiteGround

Contact was made to the LiveChat of the 12 tested web hosts, and SiteGround proved they are the best in resolving issues. Also, the graph includes waiting time before each chat was picked up.

Ticket System + SiteGround

SiteGround

According to the graph, the average industry first-reply is nearly 8 hours. Imagine having to wait around for that long before you can discuss what your problem is with a specialist? SiteGround eliminates that problem and usually replies to a ticket within 8 minutes.

Ticket System – SiteGround

SiteGround

Each company was asked 3 questions via their ticketing systems: one general, one WordPress related, and one Joomla related. The first response time is their average and the resolution times for each company are based on the three questions.

Whenever we submit a ticket via the SiteGround ticket system, our issues were resolved in 20 minutes or less. The average industry resolution time is 11 hours. Also, SiteGround resolves general, WordPress, and Joomla issues.  

Uptime

One of the key aspects of finding a reliable web hosting provider relates to the claimed server uptime. A low-quality web host provider will always have less than 99%. If your hosting company is often down, you will likely lose a lot of visitors. Also, downtime will affect your website’s income especially if it’s a money-making website. SiteGround has been known to have less downtime than other web hosting companies and uptime of 99.9%. Based on our two years with SiteGround, Bong Mines Entertainment never encountered downtime.  

Security

SiteGround

The results on this page are based on tests with real accounts on 12 of the most popular web hosts on the affiliate market.

Disk/Web Space

This is the storage a web hosting company rents out for your website to store web pages and data. If you have a static site, you may get away with little disk space. But sites who have lots of images and videos, they will need a hosting plan with bigger disk space. Also, SiteGround can easily upgrade your hosting package whenever your website needs more space.

  • Based on our experience with SiteGround, we had to upgrade from their “StartUp Plan (10 GB Web Space; 10,000 monthly visits)” to their “GrowBig Plan (20 GB Web Space; 25,000 monthly visits)” in a couple of months because we ran out of space. 
  • SiteGround offers more disk space at a lesser price than most of its competitors. But, in our opinion, “space” is an important area that we feel they need to improve on because new hosting companies are offering services that prompt customers to pay less for more disk space. 

Hopefully, in the future, SiteGround will be competitive in this area. 

Bandwidth

A lot of new bloggers take the bandwidth for disk space but they are two different terms. Bandwidth is the amount of data that can be transmitted in a fixed amount of time. The more the visiting customers, which are known as traffic, the more the bandwidth the site requires to be online. SiteGround, as a competent web host, has already put this into consideration. Thereby, giving customers ample bandwidth for their websites to run smoothly.

Specialists

If your web host specializes and has a good reputation for WordPress CMS, the better for you. SiteGround is reputed to offer specialized WordPress services for its customers who prefer to use WordPress CMS  for their websites.

Speed

You need your website to load up quickly for your visitors. Most people will not wait any longer than 4 seconds for a site to upload. Any longer and they might hit the back button and move on to your competition. Siteground can help you resolve this issue. 

SiteGround

SiteGround

The test was done with the help of the Siege testing and benchmark utility.

According to the graph, SiteGround ranks pretty high in how fast they load websites. The industry average loading time is 4.7 seconds and SiteGround’s loading time without their SuperCacher is 1.7 seconds. But, it clocks in at 1.3 seconds when their cache is used. 

SiteGround

SiteGround

The test was done with the help of the Siege testing and benchmark utility.

When SiteGround’s SuperCacher is turned on, its customers’ websites have the fastest loading result when compared to their competition.

SiteGround

SiteGround

The test was done with the help of the Siege testing and benchmark utility.

According to the graph, SiteGround handles a lot more traffic than its competitors. The industry average hits handled is 2852 but SiteGround handles 3 times more at 8276 without cache. Also, they handle over 230,000 when their SuperCacher is activated.

SiteGround

SiteGround

The test was done with the help of the Siege testing and benchmark utility.

Database Backup

Automatic backup is a service all good web hosts should provide without thinking twice. In these days of technological advancement, you never can tell when your website would be hacked or corrupted. SiteGround provides automatic backups of your website. Also, they will re-install a version of your website to a date prior to when the corruption or hack took place which is why daily backups are necessary.

Secure Servers

Closely related to this fact is the security monitoring of the servers. SiteGround monitors its servers from external attacks 24-7-365. They carry out regular software updates to ensure the stability and continuance of service.

Technical Support

Should your website be down for any reason, it’s vital that you can contact your web provider no matter what time of the day or night. SiteGround offers technical support ’round the clock via a support ticket system. They will have your site up and be running in no time. This is a feature SiteGround provides at no extra cost to you. While Linux-based hosting packages will run WordPress, not all hosts make it easy to set-up, and not all provide support if you have problems.

Cost of Hosting

The cost of hosting your website will be influenced by your requirements and ultimately the plan that you choose. However, no matter which plans you decide to subscribe to, it’s important to have the option to pay monthly or annually. All SiteGround web hosting plans come with a 30-day money-back guarantee. 

SiteGround has 3 Hosting Plans

Site Ground

The “StartUp Plan” is perfect for people with one website that has under 10,000 monthly visits. ‘GrowBig’ is SiteGround’s great value plan. It includes their super fast SuperCacher and supports multiple websites if you have more than one. This plan is great for sites that have under 25,000 monthly visits. 

The “GoGeek Plan” is perfect for people with e-commerce and larger sites, or more geeky development needs like staging and GIT integration. It’s suitable for sites that have under 100,000 monthly visits. 

Choosing Your Domain

At sign up, you will be prompted to buy a new domain or use an existing one. Also, there is a free website transfer (included in the GrowBig and GoGeek plans).

Domain + Siteground

Site Ground

Site Ground

In conclusion, SiteGround is the best overall WordPress hosting company if you rank customer service, support, uptime, speed, and security as top priorities. The downside is their plans are steep in prices after the introductory period, and space is limited at 10GB for the StartUp plan. Also, there are several upsells that you have to factor in like website backups (free plan), which will cost you money every time you want to backup your site unless you upgrade to their “GrowBig” or “GoGeek” plans.

SiteGround

 “SiteGround is worth every penny, and you know what they say–you get what you pay for.” 

We recommend using SiteGround as your WordPress host provider and locking in on their introductory rate for 3 years to avoid paying month by month. Also, let us know how you feel about SiteGround (or any other WordPress host that you prefer), in the comment section below.


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